Your WhatsApp business account has so much to offer you and this includes automating your interactions with your clients. Have you ever tried WhatsApp chatbot in Kerala? If not, you must and our WhatsApp chatbot services in Kerala can help you with this. Yes, you read that right.
Thanks to WhatsApp bots, you can now handle your client queries with this messaging platform, which comes with additional benefits as well that have been outlined herein.
What is a chatbot?
A chatbot refers to a software application that can simulate human-like interaction via text or text-to-speech. A WhatsApp chatbot helps businesses to respond to clients’ queries through WhatsApp. With the help of our WhatsApp chatbot services in Kerala, your business can gain from the WhatsApp bots tool to easily connect with your customers in real-time and increase their business accessibility.
Advantages of Using Whatsapp Chatbot
1. Gain High Accessibility
WhatsApp is the most popular messaging application and your customers might already have the platform on their smartphones. It enables your customers to receive assistance on this preferred platform of theirs that they use on a daily basis.
Whatsapp being a popular messaging medium, a lot of customers already know how to use it and are familiar with its layout and functioning.
Gain much from WhatsApp chatbot services in Kochi It makes communication easier without the need for training and complicated setups. Moreover, with the availability of WhatsApp on most people’s phones, there is no need to download a different application to be able to use WhatsApp bots.
2. Available 24/7
You can now connect with your customers even past your business hours as these chatbots are capable of providing round-the-clock automated customer service.
Chatbots can handle frequently asked queries intelligently and businesses do not have to ensure the availability of customer service at all times. This saves your cash that otherwise would have been used to hire and train staff on customer service. The availability of round-the-clock customer service leads to higher client satisfaction rates.
3. Enhances Customer Service
WhatsApp bots can be made to integrate with your CRM and ERP that helps your businesses with a variety of customer relationship operations. Send reminders and notifications to customers, present and help customers to explore the business product catalog, give real-time responses to customer’s queries and complaints, send updates on the status of tickets and their resolution and gather feedback and commentaries from customers, all with the help of a single chatbot.
Our WhatsApp chatbot company in Kerala resolves the time customers have to wait in a queue to talk to customer care representatives. And, complex queries that cannot be handled by the chatbot will be automatically handed over to the customer care representative using the chatbot-to-human handover.
4. Benefit from High Engagement
WhatsApp bots have a high response rate and being the best WhatsApp chatbot company in Kochi, we can assure you of this. It encourages engagement with your customers on various levels, with messages being sent back and forth.
It is an interactive and visual medium that facilitates engagement through active interaction. Receive instant responses that enable the customers to have a two-way conversation with your business. To have back and forth responses also means that customers can get instant resolution to their queries.
5. Gain Much From Improved Marketing Campaigns and Advertising Opportunities
WhatsApp is an existing marketing platform that is widely available to most people. Many businesses are already using WhatsApp bots to promote new arrivals of products, give info on new services, news on upcoming events, and announcement of discounted offers to their customers globally.
Our WhatsApp chatbot agency in Kerala can provide you with an option of various formatting styles and multimedia enabling by which the marketing team can be more creative in their campaigns. By integrating this into your CRM, your businesses can analyze customer data and offer personalized recommendations on products and services that you offer.
With WhatsApp integration automating the bulk of repetitive marketing tasks like emailing and social media posting becomes much easier. Moreover, the ability of WhatsApp bots to use broadcast lists helps in the marketing campaign. With WhatsApp bots also your clients can sign up for your company newsletters and promotions as well.
6. Build a Strong Brand Identity Through Brand Awareness and Loyalty
This is achievable only when a business gives its bot a brand personality. Giving the bot a human persona that is relatable to customers will leave an impression and build loyalty. Only a strongly established brand identity will work towards improving your customer engagement thereby driving up your sales
7. Create a Personalized Experience
These AI-powered WhatsApp bots are capable of personalizing interactions. By creating a richer customer experience you can increase your customer engagement and retention. While our WhatsApp chatbot agency in Kerala sets up this platform for you, we ensure that the bots shoot out messages that will resonate with your customers. This is made achievable by customizing the script.
8. Generate Leads
Lead generation is of course a vital factor for marketers. Quality leads are every salesperson and marketers’ dream. Leads save time and money, allowing you to focus the resources and energies on worthwhile ventures. With the bot, you get credible data that can come in handy when contacting leads.
This is achieved by catering to an unlimited number of responses to customers. Once your audience has been engaged, the bot shoots out relevant questions. Using the info on the kind of response and level of engagement from the customers the potential leads can be determined. The data received from the potential leads will enable your sales team to target sales and therefore navigate the leads down the marketing funnel.
9. Experience Secure Dealings
WhatsApp bots are end-to-end encrypted and also have two-factor authentication. And also a business verification. This ensures that your customer’s data and identity are protected. Our WhatsApp chatbot services in Kerala ensure that your customers are comfortable with the platform.
Two-factor authentication enables a user to create a custom pin. This can be used for authentication every time they log into their WhatsApp account.
And end-to-end encryption in the WhatsApp bot makes communication secure by making sure that third parties do not get access to information transferred. Data that is encrypted from the sender’s device is only decrypted on the recipient device, giving the customers confidence to share sensitive personal information.
10. Make Decisions Related to Sales
Real-time responses help to locate products, and direct the customers to payment gateways, making WhatsApp bots the best platform to navigate customers down the sales funnel and onto making purchases.
When a customer is unable to find what they were looking for, the bot makes suggestions of nearby stores or service centers and even gives a pin location for ease.
11. Expands a Company’s Availability
With our WhatsApp chat company in Kochi, WhatsApp bots are made available to a wide range of businesses, from small home-run businesses to large enterprises. Do you know that WhatsApp is being used in over 180 countries by more than 1.5 billion people? This means your business can go global to your customers. Make use of this most popular messaging platform for your brand with little investment.
As a company, you can increase availability by creating a business profile on the bot, including your company’s address, the URL of your company’s website, and a detailed description of your company.
Also, link the company’s address with Google maps to help your customers with directions to make the physical visits. Having a business profile will give a familiar face and identity to the company and increase user loyalty.
Our WhatsApp chabot agency in Kochi provides an easy and effective means for businesses to build long-term relationships with their customers. Forge loyalty to your brands with this powerful AI tool.
Do you want to get started with it? We can help you build robust WhatsApp bots for your business.