WhatsApp’s Enterprise API was launched in 2018, allowing businesses to communicate with clients on the network at scale. The WhatsApp Business Solution allows brands and customers to engage quickly and seamlessly on the app. It gives businesses a variety of choices for interacting with customers through notifications and prompts, providing real-time customer assistance, and, increasingly, promoting and selling items and services through the app.
A WhatsApp chatbot uses powerful Conversational AI technologies like Natural Language Understanding (NLU) and Machine Learning (ML) to enable your brand to be available to clients on the app 24 hours a day, seven days a week, and offer help or drive sales end-to-end with no human intervention. A WhatsApp chatbot is an Intelligent Virtual Assistant that can converse with your consumers in a human-like manner, understand exactly what they want, and carry out the actions necessary to meet their needs.
Our WhatsApp Chatbot API allows a company’s human customer service or sales representatives to communicate with consumers via WhatsApp. However, deploying a WhatsApp chatbot solution is a lot more advanced and effective option for organizations. Users can get the information and the services that they need fast by holding a conversation with the chatbot via WhatsApp. The bot can reach everyone with announcements, offers and updates via our sophisticated broadcasting tool. And when your chatbot is active on the channel, You can automatically send instant responses to your customers’ questions at any time of day.